Frequently Asked Questions about running a raffle on RaffleTix

RaffleTix has no setup fees, monthly subscription fees, or ongoing account fees. 

There are only two fees associated with using the RaffleTix platform:

1. RaffleTix Platform Fee – 4.4% (incl. GST) of ticket sales revenue.
2. Stripe Payment Processing Fee – 1.70% + $0.30 per transaction (Stripe standard pricing).

RaffleTix Platform Fee

The RaffleTix Platform Fee is 4.4% (incl. GST) of ticket sales revenue, excluding any Stripe Payment Processing Fees charged to ticket buyers.

This fee applies to all sales recorded on the platform, including in-person cash sales.

The RaffleTix Platform Fee cannot be passed on to ticket buyers.

Stripe Payment Processing Fee

The Stripe Payment Processing Fee is levied by Stripe, the payment processing service.

Stripe's standard pricing is 1.70% + $0.30 per transaction. This includes Visa, Mastercard, and American Express.

You can choose whether to absorb these fees or pass them on to ticket buyers during the raffle setup process.

Most organisations choose to pass these fees on to ticket buyers.

Example

A ticket buyer selects a ticket bundle worth $50.00.

If the raffle organiser has chosen to pass Stripe Payment Processing Fees on to buyers:

• Ticket bundle price: $50.00
• Stripe Payment Processing Fee: $1.17
• Amount paid by buyer: $51.17
• RaffleTix Platform Fee: $2.20 (4.4% of $50.00)

The RaffleTix Platform Fee is calculated on the ticket sale value only.

When do I pay the fees?

RaffleTix invoices the raffle organiser for the RaffleTix Platform Fee at the conclusion of the raffle.

Stripe deducts the Stripe Payment Processing Fee prior to remitting funds to the bank account associated with the Stripe account.

RaffleTix has no setup fees, monthly subscription fees, or ongoing account fees. 

There are only two fees associated with using the RaffleTix platform:

1. RaffleTix Platform Fee – 4.4% (incl. GST) of ticket sales revenue.
2. Stripe Payment Processing Fee – 1.70% + $0.30 per transaction (Stripe standard pricing).

RaffleTix Platform Fee

The RaffleTix Platform Fee is 4.4% (incl. GST) of ticket sales revenue.

This fee applies to all sales recorded on the platform, including in-person cash sales.

Stripe Payment Processing Fee

The Stripe Payment Processing Fee is levied by Stripe, the payment processing service, and applies to debit and credit card sales processed through the platform.

Stripe's standard pricing is 1.70% + $0.30 per transaction. This includes Visa, Mastercard, and American Express.

Example

A ticket buyer selects a ticket bundle worth $50.00.

• Ticket bundle price: $50.00
• Amount paid by buyer: $50.00
• Stripe Payment Processing Fee: $1.15
• RaffleTix Platform Fee: $2.20 (4.4% of $50.00)
• Amount received by the raffle organiser is $46.65

When do I pay the fees?

RaffleTix invoices the raffle organiser for the RaffleTix Platform Fee at the conclusion of the raffle.

Stripe deducts the Stripe Payment Processing Fee prior to remitting funds to the bank account associated with the Stripe account.

No, the RaffleTix Platform Fee is not negotiable.

The RaffleTix Platform Fee of 4.4% (incl. GST) of ticket sales revenue applies to all clients, regardless of size. 

All RaffleTix clients are not-for-profit community or charitable organisations. To ensure transparency and fairness, the same pricing applies to every organisation using the platform.

RaffleTix has no setup fees, monthly subscription fees, or ongoing account fees. Instead, RaffleTix charges clients based on the ticket sales revenue processed through the platform. This approach makes it easy for clients to access to an easy-to-use, highly available, and secure fundraising platform, while ensuring all clients are treated equally.

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

You may be eligible to set up a RaffleTix account if you fit into one of the categories below:

1. You are an employee, committee member, or officeholder of a charity, school, community group, sporting club, or other not-for-profit organisation;
2. You are a supporter of a charity, school, community group, sporting club, or other not-for-profit organisation, and you are seeking to raise funds for the benefit of that organisation. Note: in order to raise funds for the benefit of a not-for-profit community or charitable organisation, you must have a written Letter of Authority to Fundraise from the beneficiary organisation.

Who cannot set up a RaffleTix account?

Private businesses cannot run fundraising raffles for the benefit of their business or an individual and therefore cannot set up an account on RaffleTix.

Individuals cannot run fundraising raffles for the benefit of a business or an individual and therefore cannot set up a RaffleTix account.

Register for a RaffleTix account

To register for a RaffleTix account, go to: https://www.raffletix.com.au/account/register

Once we receive your account request and enable your account, you will be able to log in and start setting up your raffle.

If you are seeking to raise funds for a not-for-profit community or charitable organisation, you are eligible to register for a RaffleTix account.

Click here to register for a RaffleTix account

RaffleTix will review your account request within 48 hours of receiving it. 

If your account request is urgent, please contact our support team at support@raffletix.com.au

Once approved, it is possible to set up a raffle in as little as 30-45 minutes. However, this will depend on the complexity of the raffle.

An organisation can invite multiple users to have Administrator access to the organisation's account on RaffleTix.

For security reasons, all users who act on the organisation's account should have their own login. All changes to the account are tracked against the logged-in user.

There is no additional cost to add additional users to an organisation's account.

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory, ensure you have the authority to fundraise, and apply for permits (if required).

For more information about State and Territory-specific raffle rules, and raffle permit requirements, see the relevant regulations in each State and Territory:

• ACT
• New South Wales Lottery and Art Union
• Northern Territory
• Queensland
• South Australia
• Tasmania Exempt Raffles and Permit Raffles
• Victoria
• Western Australia

Whether you require a permit for a particular State or Territory will depend on the value of your prize pool and your expected ticket sales revenue.

If your raffle requires a permit for a particular State or Territory, you may need to supply specific documentation as part of the permit application, e.g.

• Client Services Agreement
• Sample Ticket
• Terms and Conditions

RaffleTix can assist with this documentation but your organisation is responsible for applying for and obtaining any required permits.

If you have questions about the rules for running a raffle, please contact the RaffleTix support team.

Yes, RaffleTix can be used to conduct raffles and sell tickets in all Australian States and Territories, provided your organisation complies with the applicable regulations, and obtains any required permits or approvals.

For organisations seeking to sell tickets in Victoria or Western Australia, RaffleTix is approved as follows:

• In Victoria, RaffleTix is a licensed Commercial Raffle Organiser (CRO Licence K18000027).
• In Western Australia, RaffleTix is an authorised Professional Fundraiser. 

Your organisation remains responsible for complying with the applicable rules, regulations, and permit requirements in each jurisdiction where tickets are sold.

Yes, you can limit sales to specific States and Territories. This can be useful if you only hold permits in certain jurisdictions or want to comply with jurisdiction-specific fundraising requirements.

As part of the raffle setup process, you can select which States and Territories are eligible to participate in the raffle.

Ticket buyers will only be able to purchase tickets if their address is in one of the States or Territories you have selected.

No, RaffleTix does not apply for the permits for your raffle. Your organisation is responsible for applying for and obtaining any required permits.

As part of the permit application process, you may need to supply specific documentation, e.g.

• Client Services Agreement
• Sample Ticket
• Terms and Conditions

RaffleTix can assist with this documentation but your organisation must apply for any required permits.

If you have questions about permit requirements for your raffle, please contact the RaffleTix support team.

Yes, RaffleTix can provide a Terms and Conditions template for your raffle.

The raffle Terms and Conditions template has been designed to meet the rules in all States and Territories in Australia.

If you make changes to the template, it is your responsibility to ensure those changes continue to comply with the rules in each State and Territory where tickets will be sold.

If you have any questions, please contact the RaffleTix support team.

Yes. Once you have finished setting up your raffle, you can download a Sample Ticket from the raffle administration website. The Sample Ticket reflects the raffle content you have set up.

The Sample Ticket can be used for review or as supporting documentation when preparing a permit application.

If you are using the Sample Ticket as part of a permit application, it is your responsibility to ensure the raffle content will meet the requirements of the permit application.

RaffleTix recommends that raffle organisers request a raffle review prior to submitting their permit applications.

Yes, RaffleTix can provide a Client Services Agreement if one is required for your permit application. This document is commonly requested by State and Territory regulators as supporting evidence of the services being provided by RaffleTix in connection with your raffle.

If you require a Client Services Agreement for your permit application, please contact the RaffleTix support team.

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

One of the fundamental rules relating to maximum ticket sales comes into play if you are selling tickets in Queensland or South Australia:

• If you are selling tickets in Queensland or South Australia, your ticket sales must not exceed 5 x Total Prize Pool. For example, if your Total Prize Pool is $10,000, you must not exceed $50,000 in ticket sales across the entire raffle.

Other States and Territories have their own rules relating to maximum ticket sales.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

RaffleTix provides the following guidelines for determining the duration of a raffle:

• For Total Prize Pool less than $20,000, the raffle should run for less than 3 months
• For a Total Prize Pool over $20,000, the raffle should run for 1-6 months

As a general rule, RaffleTix recommends that raffles do not run for longer than 6 months.

Note: each State and Territory has specific rules and regulations for conducting a raffle, including the length of time a raffle can be open. These rules will also vary depending on whether your raffle requires a permit or not. You should carefully review the rules and regulations for each State and Territory in which you are seeking to sell tickets.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

No, ticket buyers cannot pick their own ticket numbers on RaffleTix.

RaffleTix auto-generates ticket numbers, which are issued sequentially.

It is possible to run a 50/50 raffle on the RaffleTix platform in some States and Territories in Australia.

Note: you cannot run a 50/50 raffle in Victoria as cash is not a legal raffle prize in Victoria.

If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory. In some cases, a permit may be required. We recommend you structure your 50/50 raffle so that permits are not required.

You must also clearly explain the concept of a 50/50 raffle and the prizes within your raffle Terms and Conditions.

If you have questions about running a 50/50 raffle, please contact the RaffleTix support team at support@raffletix.com.au

What is a 50/50 Raffle?

A 50/50 raffle is a fun and easy way to win cash while supporting a great cause. Here's how it works:

1. Buy a ticket – Each ticket goes into the draw.

2. Half for the winner – 50% of the total ticket sales becomes the prize pool.

3. Half for the cause – The other 50% goes directly to [your charity/organisation name].

4. One lucky draw – When the raffle closes, we draw one winning ticket.

Example: If we sell $10,000 worth of tickets, the winner gets $5,000 and the cause gets $5,000.

It's simple: the more tickets sold, the bigger the prize!

It is possible to run a Pick Your Own Prize raffle on the RaffleTix platform, but only if you restrict ticket sales to New South Wales.

The other States and Territories have specific rules about the order in which prizes are listed, drawn, and awarded, which means it is not possible to sell tickets in a Pick Your Own Prize raffle outside of New South Wales.

It is important to set up this type of raffle correctly and you must clearly explain the concept within your raffle Terms and Conditions.

If you have questions about the rules and regulations for running a Pick Your Own Prize raffle, please contact the RaffleTix support team at support@raffletix.com.au.

It is possible to run a Last Man Standing raffle on the RaffleTix platform, but only if you restrict ticket sales to New South Wales.

The other States and Territories have specific rules about the order in which prizes are listed, drawn, and awarded, which means it is not possible to sell tickets in a Last Man Standing raffle outside of New South Wales.

It is important to set up this type of raffle correctly and you must clearly explain the concept within your raffle Terms and Conditions.

IMPORTANT: if you run a Last Man Standing raffle, you will not be able to conduct the draw via the RaffleTix platform.

If you have questions about the rules and regulations for running a Last Man Standing raffle, please contact the RaffleTix support team at support@raffletix.com.au.

Under normal circumstances, RaffleTix does not source raffle prizes on behalf of raffle organisers.

However, RaffleTix has a wealth of knowledge about prize options.

If you have questions about raffle prize options, see the RaffleTix Fundraising Guide or contact the RaffleTix support team at support@raffletix.com.au.

Offer prizes that will appeal to your specific audience. The more interesting, valuable, and desirable the prize, the more likely you are to achieve your fundraising goals.

Some organisations are fortunate enough to be approached by prize sponsors willing to donate prizes, which they can then raffle. But you don’t need to wish and hope for donations because you can get some amazing discounts if you go out and ask.

A lot of schools, sporting clubs, and community groups have great success in reaching out to supporters and local businesses to see what prizes they can offer. In return, those organisations can feature their sponsors prominently on their raffle website and in their raffle promotional activities.

For more information about prize options, see the RaffleTix Fundraising Guide or contact the RaffleTix support team at support@raffletix.com.au.

Each State and Territory has specific rules for conducting a raffle. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Most States and Territories have some restricted or prohibited prizes. This may include, but are not limited to:

• Cash
• Alcohol
• Firearms, weapons, and ammunition
• Tobacco, smoking, or vaping products
• Surgery (e.g. cosmetic procedures)

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au.

Most States and Territories have specific rules about the order in which prizes are listed and drawn. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

For example:

• Queensland and Victoria require that the prize with the highest Recommended Retail Price (RRP) is listed and drawn first. The remaining prizes can be listed and drawn in any order, as long as the order is clearly specified.
• Tasmania requires that all prizes are listed and drawn in order of descending RRP, i.e. highest-value RRP to lowest-value RRP.
• New South Wales allows you to list and draw prizes in any order as long as the order is clearly specified.

RaffleTix recommends that prizes are listed and drawn in order of descending RRP for all raffles, i.e. highest-value RRP to lowest-value RRP. In doing so, you will meet the requirements of all States and Territories, and you will ensure that every ticket in the raffle has a chance to win the highest-value prize available.

IMPORTANT: All States and Territories advise that the draw must be conducted in the order that was advertised. You cannot re-order the prizes once the raffle has launched and ticket sales have commenced.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

Whether you can add prizes after the raffle has started will depend on a number of factors, including the total Prize Pool value, and the States and Territories in which you are selling tickets.

Note: in some States, you must draw the highest-value prize first, and the rest of the prizes in the advertised order. You cannot re-order prizes once the raffle has launched and ticket sales have commenced.

If you do add prizes, you will also need to check whether the total Prize Pool value has increased to the point where you will need to apply for permits. 

If you do add prizes, you should add them to the bottom of the existing prize list to preserve the original, advertised prize order.

Deciding on the base ticket price is often one of the hardest decisions for raffle organisers to make.

The higher the value of the First Prize, the more likely your audience will be prepared to pay a higher base ticket price (that is, the price for one ticket).

If the value of the First Prize is less than $1,000, the audience will be looking for a base ticket price of $5.00 or less.

On the other hand, if the value of the First Prize is more than $1,000, it is reasonable to charge a higher base ticket price.

For example, when the First Prize value is substantial, such as a motor vehicle, it’s not uncommon to have a base ticket price of $10.00, $20.00, $25.00, or even $50.00.

You can offer discounts for bundles (i.e. bulk ticket sales) in most States and Territories.

However, Western Australia prohibits the use of discounted ticket bundles. This means that all tickets must be sold at the same unit price.

Similarly, Tasmania does not allow the use of discounted ticket bundles for raffles that require a Tasmanian permit.

Minimum Transaction Value

Regardless of the base ticket price, and regardless of the value of the prizes, you should always aim to achieve a minimum transaction value of at least $5.00. Even if you would like to have a base ticket price of $1.00, you could require a minimum transaction of 5 tickets for $5.00.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory

You can offer discounts for bundles (i.e. bulk ticket sales) in most States and Territories.

However, Western Australia prohibits the use of discounted ticket bundles. This means that all tickets must be sold at the same unit price.

Similarly, Tasmania does not allow the use of discounted ticket bundles for raffles that require a Tasmanian permit.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

Yes, you can feature your Sponsors on the raffle website and in the email confirmation that is sent to ticket buyers.

If you upload Sponsor details as part of the raffle set up, the Sponsor logos will be shown on the raffle website and in the order confirmation email message. In both cases, the ticket buyer will be able to click through to the Sponsor's website.

You can set up Sponsor Levels e.g. Platinum, Gold, Silver, Bronze. You can then allocate each Sponsor to a Sponsor Level. The Sponsor Level will dictate the position and display size of the Sponsor logo. This means you can give prominence to selected Sponsors.

Yes, it is generally possible to restrict your raffle to members or attendees.

RaffleTix can mark the raffle as Non-Public so that it will not be advertised publicly on the RaffleTix Live Raffles page.

However, if members or attendees share the raffle website link, this may result in ineligible ticket buyers purchasing tickets in the raffle. It is up to you to manage this risk.

If you have questions about restricting your raffle to members or attendees, please contact the RaffleTix support team at support@raffletix.com.au.

Yes, you can run more than one raffle at a time.

To accept online credit card payments for your raffle you will need to create and manage your own Stripe payment processing account.

If you do not already have a Stripe account, you can apply for one here: https://stripe.com/au

It is generally quite easy to set up a Stripe account. However, Stripe may reject your application if you cannot demonstrate your not-for-profit status.

Stripe charges 1.7% + $0.30 per transaction. This includes Visa, Mastercard, and American Express.

As part of your raffle setup, you can pass on the Stripe Payment Processing Fee to your customers. MOST CLIENTS pass on the Stripe fees to their customers.

IMPORTANT: If you are an individual or a private business i.e. a Third Party Organiser, raising funds for a not-for-profit community or charitable organisation, you will not be allowed to set up a Stripe payment processing account for the purpose of collecting raffle ticket proceeds. Please contact the RaffleTix support team at support@raffletix.com.au to discuss alternate payment processing arrangements.

To accept online card payments for your raffle, you can either:

1. Connect your own Stripe payment processing account and receive payouts on an ongoing basis throughout the raffle; or
2. Connect the RaffleTix Stripe payment processing account and receive a payout at the conclusion of the raffle (after RaffleTix has deducted the RaffleTix Platform Fee and applicable Stripe Payment Processing Fees)

In either case, you are responsible for the applicable Stripe Payment Processing Fees.

Stripe charges 1.70% + $0.30 per transaction for domestic card payments. This includes Visa, Mastercard, and American Express. The Stripe pricing is shown here: https://stripe.com/au/pricing 

IMPORTANT: If you are seeking to connect your own Stripe payment processing account, please be aware that Stripe may reject your application if you cannot demonstrate your not-for-profit status.

Optional customer contributions

From 1 October 2026, card payment surcharges will no longer be permitted. Raffle organisers must therefore pay the applicable Stripe Payment Processing Fees rather than pass these fees on to customers.

You can choose to invite customers to make a voluntary contribution to help cover the costs of running your raffle online.

The contribution is entirely optional. Customers can choose whether to contribute, and the suggested contribution amounts will vary depending on the value of their ticket purchase.

The RaffleTix Platform Fee is not charged on customer voluntary contributions.

RaffleTix utilises the Stripe payment processing service, now considered one of the most popular and secure of all the payment processing services available.

RaffleTix accepts Visa, Mastercard, and American Express. Card details are encrypted, and the details are NOT stored by RaffleTix or processed by RaffleTix servers.

Stripe supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers.

The RaffleTix implementation of Stripe is fully PCI compliant.

For more information about Stripe's security, see: https://stripe.com/docs/security/stripe

RaffleTix utilises the Stripe payment processing service and accepts Visa, Mastercard, and American Express.

Stripe also supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers, if they have these payment wallets set up correctly and fully on their devices.

RaffleTix does not currently accept PayPal as a payment option.

Yes, you can do In-Person Sales using the RaffleTix platform.

When processing In-Person Sales, ticket buyers can pay by cash, card, or you can use your own external POS device*.

The ticket buyer receives an instant confirmation by SMS, as well as an email confirmation (if the buyer has provided an email address).

Note: for In-Person Sales, it is not compulsory to record the buyer's email address or physical address. However, you will need to record the buyer's State and Postcode.

* It is your responsibility to ensure that the use of your external POS device does not contravene your provider's Acceptable Use Policy with respect to gambling-related transactions.

RaffleTix does not currently accept PayPal as a payment option.

The PayPal Acceptable Use Policy has traditionally prohibited gambling, gaming and/or any other activity with an entry fee and a prize.

However, PayPal may give approval to certain organisations under certain circumstances.

See PayPal's Acceptable Use Policy

RaffleTix utilises the Stripe payment processing service, now considered one of the most popular and secure of all the payment processing services available.

RaffleTix accepts Visa and Mastercard credit or debit cards, and American Express.

Stripe supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers, if they have these payment wallets set up correctly and fully on their devices.

Raffle Organiser has connected its own Stripe account

If you have connected your own Stripe account, Stripe will remit funds according to the frequency you have nominated on your Stripe account e.g. daily, weekly, monthly. You can change the frequency of the payouts via the Stripe dashboard.

RaffleTix has connected its Stripe account (e.g. for Third Party Organisers)

For Third Party Organisers, RaffleTix will remit funds on a Tuesday for raffles that closed in the previous week.

The cash you collect from In-Person Sales is for you to manage through your normal processes. You do not need to transfer the collected cash to RaffleTix or notify us about it.

In-Person Cash sales will be clearly identified on your Raffle Administration dashboard, including the name of the logged-in Seller who conducted the In-Person Cash transaction.

Ticket buyers who transact online will receive an email confirmation that includes their ticket numbers and all the details about the raffle.

Ticket buyers who transact In-Person will receive an SMS confirmation that includes their ticket numbers and all the details about the raffle. If they have provided an email address, they will also receive an email confirmation.

RaffleTix caters for In-Person Sales so there is no need for paper tickets anymore. RaffleTix encourages you to use the capabilities built into the RaffleTix platform in preference to selling paper tickets.

RaffleTix allows you to:

1. Sell raffle-tickets In-Person via mobile phone or iPad (for cash, card, or external POS payments). Buyer receives a confirmation via SMS. This scenario works brilliantly at school fetes, gala balls, and sporting events, for example. For detailed instructions on conducting In-Person transactions, see the Selling Tickets In-Person Guide.
2. Sell raffle tickets Online via credit or debit card. This includes Visa, Mastercard, and American Express. The buyer receives a confirmation via email.
3. Download the raffle QR Code and place it on a poster or a flyer and have people serve themselves online.
4. Utilise the Tracking URLs feature to provide supporters with their own, unique Tracking URL. To generate sales, all they have to do is click on the link to purchase themselves OR, simply post the Tracking URL to social media or send it via email or SMS to their network (e.g. friends, family, colleagues). They will then be able to track their sales and you will have a leaderboard of how your supporters are going with their sales.

Selling paper tickets in addition to conducting sales through RaffleTix will create logistical issues for you. For example, to pick the winners, you will need to conduct a barrel draw and have paper tickets that correspond to the ticket numbers that were sold online. In addition, RaffleTix will not be able to publish the winning ticket numbers on the raffle website.

NOTE: If you do choose to sell paper tickets, your raffle will not qualify for promotion by RaffleTix on the RaffleTix Live Raffles page or the RaffleTix Insiders Newsletter without prior approval.

It is unlikely that you will be able to sell tickets in all States and Territories.

Each State and Territory has specific rules for conducting a raffle, regardless of size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Depending on the size of the Prize Pool and Target Revenue, and the States and Territories in which you want to sell tickets, you may need to obtain permits. Victoria and the Northern Territory also require additional registrations before you can sell tickets to residents of those States.

The RaffleTix Fundraising Guide offers guidance on the rules and regulations in each State and Territory, including links to the relevant regulations.

For more information, contact our support team at support@raffletix.com.au

Each State and Territory has its own rules with respect to who is allowed to buy tickets in a raffle.

It is up to you to ensure your raffle complies with the rules for each State and Territory in which you are selling tickets.

RaffleTix can provide an Entry Restrictions policy that complies with the rules for each State and Territory in Australia.

For more information, contact our support team at support@raffletix.com.au

No, it is a condition of using the RaffleTix platform that all ticket buyers must be at least 18 years of age to purchase a ticket in a raffle.

Ticket buyers are required to accept the RaffleTix Terms and Conditions to this effect.

No, people from overseas cannot buy tickets in your raffle.

Each State and Territory has specific rules for conducting a raffle. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Similarly, other countries have their own rules and regulations. It is not possible for the RaffleTix platform to support the rules and regulations for other countries.

In addition, it is a condition of our use of the Stripe payment processing service that we only conduct raffle transactions within Australia and in accordance with the relevant State and Territory regulations.

Raffle ticket purchases are not tax deductible, regardless of whether the community or charitable organisation has Deductible Gift Recipient status.

This is because the purchase of raffle tickets is not considered a donation because there is the chance of getting something in return, namely, winning a prize.

For more information, see the Australian Taxation Office website What You Can't Claim

Here’s the great news – your supporters and members of your community want to support you; they just need to know how. So, the key to promoting your raffle is to focus on communicating with your audience through as many channels as possible.

For more information on how to promote your raffle, check out the comprehensive RaffleTix Fundraising Guide.

No, the RaffleTix Platform Fee does not include promotion of your raffle. Raffle promotion is the responsibility of the raffle organiser.

RaffleTix does undertake managed digital marketing campaigns on behalf of major raffle clients in certain circumstances, but this is assessed and negotiated on a case-by-case basis.

RaffleTix may post your raffle to its social media audience to provide some exposure for your raffle, but this is at the discretion of RaffleTix. Similarly, your raffle may be featured on the list of Live Raffles on the RaffleTix website, provided the ticket sales reach a certain level relative to other raffles running at the same time.

RaffleTix may include your raffle in the RaffleTix Insiders Newsletter, which is published on a weekly basis. Listings in the Newsletter are at the discretion or invitation of RaffleTix.

Yes, you can track the source of raffle ticket sales in RaffleTix.

In-Person Sales

In-Person Sales are tracked to the logged-in Raffle Organiser/Administrator or Seller that conducts the In-Person sale (cash, card via RaffleTix, or card via external POS).

Tracking URLs (Referral Sources)

You can set up and use a Tracking URL (and associated QR code) if you want to know the source of your ticket sales. A source of ticket sales is known as a Referral Source. A referral Source could be a person or a campaign.

You can add as many Referral Sources / Tracking URLs as you like, e.g. to track sales from:

Yes, you can advertise your raffle via paid Meta Ads on Facebook and Instagram. However, the process can be complex and time consuming.

Raffles are categorised as a gambling product. If you are looking to run paid advertising via Meta Ads, you must first seek a Real Money Gaming (RMG) approval from Meta. If you try to proceed without RMG approval, Meta will most likely reject the advertisements and could potentially ban your Meta Ads account.

If you decide to proceed with the Meta Ads RMG process, RaffleTix can provide more detailed instructions.

Yes, we can add your Meta Pixel to the raffle website for tracking, remarketing, look-a-like audience etc.

All we need is the Meta Pixel ID, the name of the raffle organiser, and the name of the raffle.

For more information, please contact support@raffletix.com.au.

Yes, you can seek to advertise your raffle via paid Google Ads.

Raffles are categorised as a gambling product. If you want to advertise for your raffle, you must be certified by Google.

If you decide to proceed with a Google Ads campaign, RaffleTix can provide more detailed instructions on how to navigate the process.

NOTE: for raffles, Google Ads tends to generate a lower Return on Ad Spend (ROAS) than Meta Ads.

Yes, we can add your Google Analytics Pixel to the raffle website for tracking, remarketing, look-a-like audience etc.

All we need is your GA4 Measurement ID associated with the Web Stream for your GA4 property.

For more information, please contact support@raffletix.com.au.

Live Electronic Draw (in front of an audience)

If you are doing a live draw (in front of an audience), you can use the In-Person Sales page, which you can access from the Raffle Admin system.

1. Log in to RaffleTix, navigate to the Raffle, and click the In-Person Sales button
2. From the main navigation menu, click Close/Draw Winners 
3. Follow the prompts to close the raffle
4. Once the raffle is closed, follow the prompts to draw the winner of each prize

For more information, see the Closing the Raffle and Picking the Winner Guide.

General Electronic Draw

Alternatively, if you are not doing a live draw, you can pick the winners as follows:

1. Log in to RaffleTix, navigate to the Raffle, and go to the Settings tab.
2. Change the Raffle Status from Active to Closed. Scroll down and press Save.
3. The raffle is now closed, which means you can pick the prize winners.
4. Go to the Prizes tab.
5. Click on the first prize. When the pop-up opens, you will see a button that says Draw the Winning Ticket. Click on it. This will draw the winning ticket number for that prize.
6. Repeat for each prize.
7. As the raffle organiser/administrator you will be able to see the name and phone number of each winner. You can then contact the winner.
8. The raffle website will display the name (but not the phone number) of the winner of each prize.

Manual Draw (Barrel Draw)

In some circumstances, it still makes sense to conduct a manual draw, particularly for major raffles where there is an opportunity to create some entertainment and social media content around the draw. 

In such cases, it is possible to download the list of valid ticket numbers as a CSV file from the Raffle Administration dashboard. The CSV file can then be used to print numbered ticket stubs that can be entered into a barrel.

Important: When conducting a manual draw, the prizes must be drawn in the order required by the relevant States and Territories, and as listed on the website, the terms and conditions, and the Permit (as applicable).

When you set up your raffle, you have the option of setting an Auto-Close.

If you set an Auto-Close, ticket sales for the raffle will close automatically at the specified date, time, and time zone.

No, the draw does not happen automatically.

It is up to the raffle organiser to conduct the draw on the day and at the time advertised on the raffle website. RaffleTix sends the raffle organiser instructions on how to conduct the draw a few days before the scheduled draw date.

No, RaffleTix does not automatically notify the winners.

The RaffleTix policy is to give raffle organisers the opportunity to contact the winners to let them know they have won and to make arrangements for the distribution of prizes.

Yes, once you have completed the raffle draw, you can download the list of prize winners as a CSV file.

The CSV file will contain the name and contact details for your prize winners.

You can then reach out to the winners to let them know they have won and to make arrangements for the distribution of prizes.

QUICK GUIDE:

1. Navigate to the Raffle Admin page
2. Go to the Prizes tab
3. Scroll to the bottom of the Prize List
4. Click the button labelled "Download Winners (CSV)"

Yes, if the ticket buyer has purchased more than one ticket in the raffle, it is possible for the ticket buyer to win more than one prize in the raffle.

For example, if the ticket buyer has purchased 10 tickets in a raffle, they will have 10 chances to win a prize. If one of their tickets wins a prize, only that winning ticket number will be removed from the draw. The ticket buyer will still have 9 more chances to win one or more of the remaining prizes.

In certain circumstances it is possible to do a redraw using the RaffleTix platform.

For a redraw to occur, RaffleTix will first need to assess whether a redraw is allowed from a legal and regulatory perspective. If a redraw is allowed, RaffleTix will need to configure the raffle to enable you to conduct the redraw via the platform.

This means it is not possible for the raffle organiser to immediately conduct a redraw themselves via the RaffleTix platform.

The RaffleTix platform is fully hosted in the Amazon Web Services (AWS) environment and benefits from the security infrastructure provided by AWS. The AWS environment is fully hosted in Australia.

The RaffleTix platform implements the Stripe payment processing platform, now considered one of the most popular and secure of all the payment processing services available. No credit card information is transported over RaffleTix servers or stored by RaffleTix.

For more information about Stripe's security, see: https://stripe.com/docs/security/stripe.

RaffleTix's implementation of the Stripe payment processing service is fully PCI-compliant.

RaffleTix recognises the importance of privacy protection and has created a Privacy Policy in order to demonstrate its commitment to protecting your privacy.

The RaffleTix Privacy Policy covers the collection, use, storage, review, correction, and disclosure of your personal information and complies with the Australian Privacy Principles outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

For more information, see: RaffleTix Privacy Policy

RaffleTix does not use the customer transaction data it collects to contact customers for marketing or promotion purposes unless the customer explicitly agrees to receive the RaffleTix newsletter. Subscribers to the RaffleTix newsletter can unsubscribe at any time.

RaffleTix does not provide or sell customer transaction data to other parties.

The RaffleTix Privacy Policy is available on the RaffleTix website. See https://www.raffletix.com.au/privacy

The RaffleTix Privacy Policy covers the collection, use, storage, review, correction, and disclosure of your personal information and complies with the Australian Privacy Principles outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The RaffleTix Privacy Policy is available on the RaffleTix website. See https://www.raffletix.com.au/privacy

The RaffleTix platform is fully hosted in the Amazon Web Services (AWS) environment and benefits from the security infrastructure provided by AWS. The AWS environment is fully hosted in Australia.