Want to run a raffle?

You've come to the right place — RaffleTix is Australia's largest and most trusted raffle platform

How does RaffleTix work?

RaffleTix is a flexible and comprehensive solution for conducting digital raffles, both online and in-person

RaffleTix raffle website alternate template

Branded website for online sales

Showcase your raffle via a compelling, branded, fully responsive raffle website

  • Auto-build a responsive raffle website without any programming
  • List an unlimited number of prizes
  • Set your own ticket pricing
  • Nominate the States/Territories in which you can sell tickets
  • Showcase your sponsors (logos and links) via the raffle website and email order confirmation
  • Sell raffle tickets and accept credit and debit card payments via a simple online process
  • Choose from multiple raffle website templates
  • Customise the raffle website with your corporate colour and customised CSS (fonts, colours, images)
  • Upload a raffle-specific social media preview image
  • Download a QR code for use in offline marketing (e.g. poster)
  • Reach out to RaffleTix for a FREE raffle review before you go live

In-Person sales (cash, card, QR code)

Conduct "in-person" transactions (cash or card) that trigger an SMS and email ticket confirmation

  • Do away with paper raffle tickets
  • Invite any number of sellers, anywhere, to sell raffle tickets using their phone or tablet
  • There is no app for sellers to download... it works on any browser on any smartphone, tablet, or computer with Internet access
  • Sellers can accept cash or card payments, or allow customers to scan a QR code to serve themselves
  • Customers receive an order confirmation automatically via SMS with a link back to the raffle website where they can buy more tickets
  • Perfect for charity gala events, school fetes, sporting events, or outside markets
  • The end result? Sell more raffle tickets, more easily, in a shorter timeframe
RaffleTix In-Person Sales
RaffleTix Raffle Dashboard

Real-Time sales data and tracking

View sales data and analytics in real time via an extensive dashboard

  • View and download sales data and comprehensive data analytics in real time for individual raffles or all raffles
  • Track sales by context (in-person or online)
  • Track sales by channel (e.g. social media, email, SMS, etc.) using unique tracking URLs
  • Use the unique tracking URLs in conjunction with the Team Registration function to track sales from participating teams (or school classes, etc.) to create a competitive leaderboard
  • Include your Facebook Pixel and Google Analytics (GA) tag
  • View and download transaction data and allocated ticket numbers for reconciliation or import into CRM systems for re-marketing
  • Improves accountability, auditability, and State regulatory reporting compared with paper-based raffles
  • Eliminates the administrative cost of distributing, collecting, and collating raffle tickets

RaffleTix pricing

RaffleTix offers a simple, risk-free, pay-as-you-go pricing model

$0

Setup

4.4%

Platform Fee
(% of Revenue)

1.70% + $0.30

Payment Processing*

* The Payment Processing Fee is levied per transaction by the Stripe payment processing service. Raffle organisers have the option of passing the payment processing fee on to the ticket buyer. The Stripe payment processing service remits funds on a nightly basis (or at whatever frequency the raffle organiser specifies).

About RaffleTix

RaffleTix is an Australian-owned and operated online platform used by Australian charities, schools, community groups, sporting clubs, and other not-for-profit organisations to transform the raffle fundraising process.

Founded in 2017, RaffleTix is Australia's most trusted platform for digital raffles. Our Australian-based customer success team is focused on enabling our clients to achieve the best possible outcome with their raffle fundraising campaigns.

Over 4,000 not-for-profit community and charitable organisations raised funds through RaffleTix in the last 12 months.

At July 2025

We provide clients with guidance and assistance to comply with the regulatory requirements in each State and Territory in which they would like to sell tickets. RaffleTix is a licensed Commercial Raffle Organiser in Victoria (CRO Licence K18000027) and works closely with all the State and Territory regulators to ensure raffles are conducted in accordance with State and Territory regulations.

We make raffle fundraising as effortless as possible
for everyone involved.

- Tim O'Brien, Founder -

Frequently Asked Questions

What is the RaffleTix Platform Fee?

The RaffleTix Platform Fee is 4.4% (inc. GST) of the ticket sales revenue, excluding the online payment surcharges (if any).

The RaffleTix Platform Fee is separate to the Stripe Payment Processing Fee.

EXAMPLE:

  • A raffle has set all tickets to be sold at $10.00 each.
  • The raffle has been set up to pass the Stripe Payment Processing Fee on to the ticket buyer.
  • One of the raffle's Ticket Price bundles is 5 tickets for $50.00.
  • The ticket buyer chooses the Ticket Price bundle of 5 tickets for $50.00.
  • The Stripe Payment Processing Fee is calculated as $1.17, so the ticket buyer pays $51.17.
  • The RaffleTix Platform Fee for that transaction is 4.4% x $50.00 = $2.20 (inc. GST).

The RaffleTix Platform Fee applies to all transactions recorded on the RaffleTix platform for your raffle. This applies to both online and in-person sales, including cash sales.

IMPORTANT: While the Stripe Payment Processing Fee can be passed on to the ticket buyer, the RaffleTix Platform Fee cannot be passed on to the ticket buyer.

RaffleTix invoices the raffle organiser for the RaffleTix Platform Fee at the conclusion of the raffle.

What are the Stripe Payment Processing Fees?

The Stripe Payment Processing Fee is levied by Stripe, the payment processing service.

Stripe's standard pricing is 1.70% + $0.30 per transaction. This includes Visa, Mastercard, and American Express.

Stripe fees are shown here: https://stripe.com/au/pricing

As part of your raffle set up, you can pass on the Stripe Payment Processing Fee to your customers. MOST CLIENTS pass on the Stripe fees to their customers.

When you require the ticket buyer to pay the Stripe Payment Processing Fee, the RaffleTix platform calculates the likely cost of the Stripe Payment Processing Fee (using Stripe's standard pricing) and adds it to the selected Ticket Price bundle.

Important: the RaffleTix Platform Fee is 4.4% (inc. GST) of the selected Ticket Price bundle. The RaffleTix Platform Fee is separate to the Stripe Payment Processing Fee. It is not possible to pass the RaffleTix Platform Fee on to the ticket buyer.

Stripe will deposit funds directly into your nominated bank account according to the frequency you nominate with Stripe.

IMPORTANT: Stripe may reject your application if you cannot demonstrate your not-for-profit status.

Is the RaffleTix Platform Fee negotiable?

All RaffleTix clients are not-for-profit community or charitable organisations.

In the interests of transparency and fairness to all, the RaffleTix Platform Fee of 4.4% (incl. GST) applies to all clients, regardless of size. This is a risk-free model for clients as there is no up-front cost to gain access to an easy-to-use, highly available, and secure fundraising platform.

Are there any other fees?

With RaffleTix, there are $0 set up fees and $0 ongoing monthly subscription fees.

There are only two fees that you need to be aware of:

  • RaffleTix Platform Fee. The RaffleTix Platform Fee is 4.4% (incl. GST) of ticket sales revenue, excluding the online payment surcharges (if any). This fee cannot be passed onto the ticket buyer.
  • Stripe Payment Processing Fee. Stripe charges 1.7% + $0.30 per transaction. This includes Visa, Mastercard, American Express. This fee can be passed onto the ticket buyer.

I belong to a not-for-profit community or charitable organisation. Can I set up a RaffleTix account?

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

If you are an employee or officeholder of a charity, school, community group, sporting club, or other not-for-profit organisation, you can register for an account.

Once we receive your account request and enable your account, you will be able to log in and start setting up your raffle.

I want to raise funds for a not-for-profit community or charitable organisation. Can I set up a RaffleTix account?

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

If you are a supporter of a charity, school, community group, sporting club, or other not-for-profit organisation and are seeking to raise funds for the benefit of that organisation, you can register for an account.

Once we receive your account request we will send you an email requesting some additional information.

I am an individual or a business wanting to raise funds for an individual. Can I set up a RaffleTix account?

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

It is not possible for an individual or a business to run a raffle for the benefit of an individual.

You can only run a raffle if you are raising funds as a Third Party Organiser, and the proceeds from the raffle are for the benefit of a not-for-profit community or charitable organisation.

If you would like more information about running a Third Party Raffle for the benefit of a not-for-profit community or charitable organisation, contact support@raffletix.com.au

How do we set up a RaffleTix account?

If you are seeking to raise funds for a not-for-profit community or charitable organisation, you are eligible to register for a RaffleTix account.

Once we receive your account registration, we will review your application and respond within 48 hours.

How long does it take to get an account approved and set up a raffle?

RaffleTix will review your account request within 48 hours of receiving it.

If your account request is urgent, please contact our support team at support@raffletix.com.au

Once approved, it is possible to set up a raffle in as little as 30 minutes. However, this will depend on the complexity of the raffle.

Can multiple people have access to a single RaffleTix account?

An organisation can invite multiple Users to access the account.

All changes to the account are tracked against the logged-in User.

What are the rules and regulations for running a raffle?

In Australia, raffles can only be run for the benefit of not-for-profit community or charitable organisations.

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory and ensure you have the appropriate permits and authority to fundraise.

For more information, see the relevant regulations in each State and Territory:

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

Do we need a permit for our raffle?

Each State and Territory has specific rules for conducting a raffle. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory, which may include obtaining permits.

For more information, see the relevant regulations in each State and Territory:

As part of the permit application process, you may need to supply specific documentation, e.g.

  • Client Services Agreement
  • Sample Ticket
  • Terms and Conditions

RaffleTix can assist with this documentation, but your organisation will need to navigate the permit process.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

Does RaffleTix apply for the permits for our raffle?

No, RaffleTix does not apply for the permits for your raffle. It is your responsibility to apply for the relevant permits.

As part of the permit application process, you may need to supply specific documentation, e.g.

  • Client Services Agreement
  • Sample Ticket
  • Terms and Conditions

RaffleTix can assist with this documentation, but your organisation will need to navigate the permit process.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

Does RaffleTix have a raffle Terms and Conditions template?

RaffleTix can provide you with a raffle Terms and Conditions template for your raffle.

The raffle Terms and Conditions template has been designed to meet the rules and regulations in all States and Territories in Australia.

If you make any changes to the raffle Terms and Conditions template, it is up to you to ensure those changes comply with the rules and regulations in each State and Territory in which you will be selling tickets.

If you have any questions, please contact the RaffleTix support team at support@raffletix.com.au

Does RaffleTix supply a Sample Ticket for my raffle?

Raffle organisers can download a Sample Ticket directly from the completed raffle website. The Sample Ticket is based on the content of the completed raffle website.

If you are using the Sample Ticket as part of a permit application process, it is your responsibility to ensure the raffle content will meet the requirements of the relevant raffle permit application.

RaffleTix recommends that organisers request a raffle review prior to submitting their permit applications.

Does RaffleTix supply a Client Services Agreement for my raffle?

Raffle organisers may be required to provide a Client Services Agreement as part of a permit application process.

RaffleTix can provide raffle organisers with a Client Services Agreement for this purpose.

If you require a Client Services Agreement, please contact the RaffleTix support team at support@raffletix.com.au

Is RaffleTix a licensed Commercial Raffle Organiser in Victoria?

RaffleTix is a licensed Commercial Raffle Organiser in Victoria (CRO Licence K18000027) and works closely with all State and Territory regulators to ensure raffles are conducted in accordance with State and Territory regulations.

For a list of current Commercial Raffle Organisers see: https://www.vgccc.vic.gov.au/gambling/raffle/apply-new-licence-or-permit/application-process-and-requirements

RaffleTix works with many not-for-profit community and charitable organisations in Victoria and the regulators are very familiar with the RaffleTix platform.

Is RaffleTix an Authorised Fundraiser in Western Australia?

RaffleTix is an authorised Professional Fundraiser in Western Australia and works closely with the regulators in each State and Territory to ensure our clients operate in accordance with the regulations in each State and Territory in which they are selling tickets.

The Western Australian regulators maintain a register of Professional Fundraisers that are authorised to provide raffle services in Western Australia.

RaffleTix works with many not-for-profit community and charitable organisations in Western Australia and the regulators are very familiar with the RaffleTix platform.

Can we restrict the raffle to only be available in certain States and Territories?

Yes, as part of the raffle set up process, you can select which States and Territories are eligible to participate in the raffle.

Ticket buyers will only be able to purchase tickets if their address is in one of the States or Territories you have selected.

Is RaffleTix approved for use in all States and Territories in Australia?

RaffleTix works closely with the regulators in each State and Territory to ensure our clients operate in accordance with the regulations in each State and Territory in which they are selling tickets.

  • In Victoria, RaffleTix is a licenced Commercial Raffle Organiser.
  • In Western Australia, RaffleTix is an authorised Professional Fundraiser.

RaffleTix clients can run raffles and sell tickets in all States and Territories, provided they meet the relevant rules and regulations and have the appropriate permits (if required) in each State and Territory.

How much money can we raise and how many tickets can we sell?

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

One of the fundamental rules relating to maximum tickets sales comes into play if you are selling tickets in Queensland or South Australia:

  • If you are selling tickets in Queensland or South Australia, your ticket sales must not exceed 5 x Total Prize Pool. For example, if your Total Prize Pool is $10,000, you must not exceed $50,000 in ticket sales across the entire raffle.

Other States and Territories have their own rules relating to maximum ticket sales.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

How long should we run our raffle for?

RaffleTix provides the following guidelines for determining the duration of a raffle:

  • For Total Prize Pool less than $20,000, the raffle should run for less than 3 months
  • For a Total Prize Pool over $20,000, the raffle should run for 1-6 months

As a general rule, RaffleTix recommends that raffles do not run for longer than 6 months.

Note: each State and Territory has specific rules and regulations for conducting a raffle, including the length of time a raffle can be open. These rules will also vary depending on whether your raffle requires a permit or not. You should carefully review the rules and regulations for each State and Territory in which you are seeking to sell tickets.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

Can ticket buyers pick their own ticket numbers?

No, ticket buyers cannot pick their own ticket numbers on RaffleTix.

RaffleTix auto-generates ticket numbers, which are issued sequentially.

Can we run a 50/50 raffle on the RaffleTix platform?

It is possible to run a 50/50 raffle on the RaffleTix platform in some States and Territories in Australia.

Note: you cannot run a 50/50 raffle in Victoria as cash is not a legal raffle prize in Victoria.

If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory. In some cases, a permit may be required. We recommend you structure your 50/50 raffle so that permits are not required.

You must also clearly explain the concept of a 50/50 raffle and the prizes within your raffle Terms and Conditions.

If you have questions about running a 50/50 raffle, please contact the RaffleTix support team at support@raffletix.com.au

What is a 50/50 Raffle?

A 50/50 raffle is a fun and easy way to win cash while supporting a great cause. Here's how it works:

  1. Buy a ticket – Each ticket goes into the draw.
  2. Half for the winner – 50% of the total ticket sales becomes the prize pool.
  3. Half for the cause – The other 50% goes directly to [your charity/organisation name].
  4. One lucky draw – When the raffle closes, we draw one winning ticket.

Example: If we sell $10,000 worth of tickets, the winner gets $5,000 and the cause gets $5,000.

It's simple: the more tickets sold, the bigger the prize!

Can we run a Pick Your Own Prize raffle on the RaffleTix platform?

It is possible to run a Pick Your Own Prize raffle on the RaffleTix platform, but only if you restrict ticket sales to New South Wales.

The other States and Territories have specific rules about the order in which prizes are listed, drawn, and awarded, which means it is not possible to sell tickets in a Pick Your Own Prize raffle outside of New South Wales.

It is important to set up this type of raffle correctly and you must clearly explain the concept within your raffle Terms and Conditions.

If you have questions about the rules and regulations for running a Pick Your Own Prize raffle, please contact the RaffleTix support team at support@raffletix.com.au

Can we run a Last Man Standing raffle on the RaffleTix platform?

It is possible to run a Last Man Standing raffle on the RaffleTix platform, but only if you restrict ticket sales to New South Wales.

The other States and Territories have specific rules about the order in which prizes are listed, drawn, and awarded, which means it is not possible to sell tickets in a Last Man Standing raffle outside of New South Wales.

It is important to set up this type of raffle correctly and you must clearly explain the concept within your raffle Terms and Conditions.

IMPORTANT: if you run a Last Man Standing raffle, you will not be able to conduct the draw via the RaffleTix platform.

If you have questions about the rules and regulations for running a Last Man Standing raffle, please contact the RaffleTix support team at support@raffletix.com.au

Does RaffleTix source prizes?

Under normal circumstances, RaffleTix does not source raffle prizes on behalf of raffle organisers.

However, RaffleTix has a wealth of knowledge about prize options.

If you have questions about raffle prize options, see the RaffleTix Fundraising Guide or contact the RaffleTix support team at support@raffletix.com.au

What prizes should we offer?

Offer prizes that will appeal to your specific audience. The more interesting, valuable, and desirable the prize, the more likely you are to achieve your fundraising goals.

Some organisations are fortunate enough to be approached by prize sponsors willing to donate prizes, which they can then raffle. But you don’t need to wish and hope for donations because you can get some amazing discounts if you go out and ask.

A lot of schools, sporting clubs, and community groups have great success in reaching out to supporters and local businesses to see what prizes they can offer. In return, those organisations can feature their sponsors prominently on their raffle website and in their raffle promotional activities.

For more information about prize options, see the RaffleTix Fundraising Guide or contact the RaffleTix support team at support@raffletix.com.au

Are there any restricted or prohibited prizes?

Each State and Territory has specific rules for conducting a raffle. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Most States and Territories have some restricted or prohibited prizes. This may include, but is not limited to:

  • Cash
  • Alcohol
  • Firearms, weapons, and ammunition
  • Tobacco, smoking, or vaping products
  • Surgery (e.g. cosmetic procedures)

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

Do prizes need to be listed and drawn in a specific order?

Most States and Territories have specific rules about the order in which prizes are listed and drawn. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

For example:

  • Queensland and Victoria require that the prize with the highest Recommended Retail Price (RRP) is listed and drawn first. The remaining prizes can be listed and drawn in any order, as long as the order is clearly specified.
  • Tasmania requires that all prizes are listed and drawn in order of descending RRP, i.e. highest-value RRP to lowest-value RRP.
  • New South Wales allows you to list and draw prizes in any order as long as the order is clearly specified.

RaffleTix recommends that prizes are listed and drawn in order of descending RRP for all raffles, i.e. highest-value RRP to lowest-value RRP. In doing so, you will meet the requirements of all States and Territories, and you will ensure that every ticket in the raffle has a chance to win the highest-value prize available.

IMPORTANT: All States and Territories advise that the draw must be conducted in the order that was advertised. You cannot re-order the prizes once the raffle has launched and ticket sales have commenced.

If you have questions about the rules and regulations for running a raffle, please contact the RaffleTix support team at support@raffletix.com.au

What price should we charge for tickets?

Deciding on the base ticket price is often one of the hardest decisions for raffle organisers to make.

The higher the value of the First Prize, the more likely your audience will be prepared to pay a higher base ticket price (that is, the price for one ticket).

If the value of the First Prize is less than $1,000, the audience will be looking for a base ticket price of $5.00 or less.

On the other hand, if the value of the First Prize is more than $1,000, it is reasonable to charge a higher base ticket price.

For example, when the First Prize value is substantial, such as a motor vehicle, it’s not uncommon to have a base ticket price of $10.00, $20.00, $25.00, or even $50.00.

You can offer discounts for bundles (i.e. bulk ticket sales) in most States and Territories.

However, Western Australia prohibits the use of discounted ticket bundles. This means that all tickets must be sold at the same unit price.

Similarly, Tasmania does not allow the use of discounted ticket bundles for raffles that require a Tasmanian permit.

Minimum Transaction Value

Regardless of the base ticket price, and regardless of the value of the prizes, you should always aim to achieve a minimum transaction value of at least $5.00. Even if you would like to have a base ticket price of $1.00, you could require a minimum transaction of 5 tickets for $5.00.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

Can we offer discounts for bundles (bulk tickets)?

Each State and Territory has specific rules for conducting a raffle, regardless of the size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory

You can offer discounts for bundles (i.e. bulk ticket sales) in most States and Territories.

However, Western Australia prohibits the use of discounted ticket bundles. This means that all tickets must be sold at the same unit price.

Similarly, Tasmania does not allow the use of discounted ticket bundles for raffles that require a Tasmanian permit.

If you need specific information relating to your raffle, please contact the RaffleTix support team at support@raffletix.com.au

Can we feature our Sponsors?

Yes, you can feature your Sponsors on the raffle website and in the email confirmation that is sent to ticket buyers.

If you upload Sponsor details as part of the raffle set up, the Sponsor logos will be shown on the raffle website and in the order confirmation email message. In both cases, the ticket buyer will be able to click through to the Sponsor's website.

You can set up Sponsor Levels e.g. Platinum, Gold, Silver, Bronze. You can then allocate each Sponsor to a Sponsor Level. The Sponsor Level will dictate the position and display size of the Sponsor logo. This means you can give prominence to selected

Can we restrict the raffle to members or attendees only?

Yes, it is generally possible to restrict your raffle to members or attendees.

RaffleTix can mark the raffle as Non-Public so that it will not be advertised publicly on the RaffleTix Live Raffles page.

However, if members or attendees share the raffle website link, this may result in ineligible ticket buyers purchasing tickets in the raffle. It is up to you to manage this risk.

If you have questions about restricting your raffle to members or attendees, please contact the RaffleTix support team at support@raffletix.com.au

Can we run more than one raffle at a time?

Yes, you can run more than one raffle at a time.

Do we have to use the Stripe payment processing service to collect proceeds?

To accept online credit card payments for your raffle you will need to create and manage your own Stripe payment processing account.

If you do not already have a Stripe account, you can apply for one here: https://stripe.com/au

It is generally quite easy to set up a Stripe account. However, Stripe may reject your application if you cannot demonstrate your not-for-profit status.

Stripe charges 1.7% + $0.30 per transaction. This includes Visa, Mastercard, and American Express.

As part of your raffle setup, you can pass on the Stripe Payment Processing Fee to your customers. MOST CLIENTS pass on the Stripe fees to their customers.

IMPORTANT: If you are an individual or a private business i.e. a Third Party Organiser, raising funds for a not-for-profit community or charitable organisation, you will not be allowed to set up a Stripe payment processing account for the purpose of collecting raffle ticket proceeds. Please contact the RaffleTix support team at support@raffletix.com.au to discuss alternate payment processing arrangements.

Is the Stripe payment processing service secure?

RaffleTix utilises the Stripe payment processing service, now considered one of the most popular and secure of all the payment processing services available.

RaffleTix accepts Visa, Mastercard, and American Express. Card details are encrypted, and the details are NOT stored by RaffleTix or processed by RaffleTix servers.

Stripe supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers.

The RaffleTix implementation of Stripe is fully PCI compliant.

For more information about Stripe's security, see: https://stripe.com/docs/security/stripe

What payment types are accepted on the RaffleTix platform for online sales?

RaffleTix utilises the Stripe payment processing service and accepts Visa, Mastercard, and American Express.

Stripe also supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers, if they have these payment wallets set up correctly and fully on their devices.

RaffleTix does not currently accept PayPal as a payment option.

Can we do In-Person Sales (ticket buyer pays by cash, card, or external POS)?

Yes, you can do In-Person Sales using the RaffleTix platform.

When processing In-Person Sales, ticket buyers can pay by cash, card, or you can use your own external POS device*.

The ticket buyer receives an instant confirmation by SMS, as well as an email confirmation (if the buyer has provided an email address).

Note: for In-Person Sales, it is not compulsory to record the buyer's email address or physical address. However, you will need to record the buyer's State and Postcode.

* It is your responsibility to ensure that the use of your external POS device does not contravene your provider's Acceptable Use Policy with respect to gambling-related transactions.

Can ticket buyers pay by PayPal?

RaffleTix does not currently accept PayPal as a payment option.

The PayPal Acceptable Use Policy has traditionally prohibited gambling, gaming and/or any other activity with an entry fee and a prize.

However, PayPal may give approval to certain organisations under certain circumstances.

See PayPal's Acceptable Use Policy

RaffleTix utilises the Stripe payment processing service, now considered one of the most popular and secure of all the payment processing services available.

RaffleTix accepts Visa and Mastercard credit or debit cards, and American Express.

Stripe supports both Google Pay and Apple Pay, which provides an even higher level of security and convenience for ticket buyers, if they have these payment wallets set up correctly and fully on their devices.

When will we receive the funds from the payment processing service?
Raffle Organiser has connected its own Stripe account

If you have connected your own Stripe account, Stripe will remit funds according to the frequency you have nominated on your Stripe account e.g. daily, weekly, monthly. You can change the frequency of the payouts via the Stripe dashboard.

RaffleTix has connected its Stripe account (e.g. for Third Party Organisers)

For Third Party Organisers, RaffleTix will remit funds on a Tuesday for raffles that closed in the previous week.

What do I do with the cash I collect from In-Person sales?

The cash you collect from In-Person Sales is for you to manage through your normal processes. You do not need to transfer the collected cash to RaffleTix or notify us about it.

In-Person Cash sales will be clearly identified on your Raffle Administration dashboard, including the name of the logged-in Seller who conducted the In-Person Cash transaction.

How does the ticket buyer receive their tickets?

Ticket buyers who transact online will receive an email confirmation that includes their ticket numbers and all the details about the raffle.

Ticket buyers who transact In-Person will receive an SMS confirmation that includes their ticket numbers and all the details about the raffle. If they have provided an email address, they will also receive an email confirmation.

Can we sell paper tickets as well as sell tickets through RaffleTix?

RaffleTix caters for In-Person Sales so there is no need for paper tickets anymore. RaffleTix encourages you to use the capabilities built into the RaffleTix platform in preference to selling paper tickets.

RaffleTix allows you to:

  1. Sell raffle-tickets In-Person via mobile phone or iPad (for cash, card, or external POS payments). Buyer receives a confirmation via SMS. This scenario works brilliantly at school fetes, gala balls, and sporting events, for example. For detailed instructions on conducting In-Person transactions, see the Selling Tickets In-Person Guide.
  2. Sell raffle tickets Online via credit or debit card. This includes Visa, Mastercard, and American Express. Buyer receives a confirmation via email.
  3. Download the raffle QR Code and place it on a poster or a flyer and have people serve themselves online.
  4. Utilise the Tracking URLs feature to provide supporters with their own, unique Tracking URL. To generate sales, all they have to do is click on the link to purchase themselves OR, simply post the Tracking URL to social media or send it via email or SMS to their network (e.g. friends, family, colleagues). They will then be able to track their sales and you will have a leaderboard of how your supporters are going with their sales.

Selling paper tickets in addition to conducting sales through RaffleTix will create logistical issues for you. For example, to draw the winners, you will need to conduct a barrel draw and have paper tickets that correspond to the ticket numbers that were sold online. In addition, RaffleTix will not be able to publish the winning ticket numbers on the raffle website.

NOTE: if you do choose to sell paper tickets, your raffle will not qualify for promotion by RaffleTix on the RaffleTix Live Raffles page or the RaffleTix Insiders Newsletter without prior approval.

Can we sell tickets in all States and Territories?

It is unlikely that you will be able to sell tickets in all States and Territories.

Each State and Territory has specific rules for conducting a raffle, regardless of size. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Depending on the size of the Prize Pool and Target Revenue, and the States and Territories in which you want to sell tickets, you may need to obtain permits. Victoria and Northern Territory also require additional registrations before you can sell tickets to residents of those States.

The RaffleTix Fundraising Guide offers guidance on the rules and regulations in each State and Territory, including links to the relevant regulations.

For more information, contact our support team at support@raffletix.com.au

Who is not allowed to buy tickets in our raffle?

Each State and Territory has its own rules with respect to who is allowed to buy tickets in a raffle.

It is up to you to ensure your raffle complies with the rules for each State and Territory in which you are selling tickets.

RaffleTix can provide an Entry Restrictions policy that complies with the rules for each State and Territory in Australia.

For more information, contact our support team at support@raffletix.com.au

Can people under 18 buy tickets?

No, it is a condition of using the RaffleTix platform that all ticket buyers must be at least 18 years of age to purchase a ticket in a raffle.

Ticket buyers are required to accept the RaffleTix Terms and Conditions to this effect.

Can people from overseas buy tickets?

No, people from overseas cannot buy tickets in your raffle.

Each State and Territory has specific rules for conducting a raffle. If you wish to sell tickets to residents of a particular State or Territory, you must adhere to the rules of that State or Territory.

Similarly, other countries have their own rules and regulations. It is not possible for the RaffleTix platform to support the rules and regulations for other countries.

In addition, it is a condition of our use of the Stripe payment processing service that we only conduct raffle transactions within Australia and in accordance with the relevant State and Territory regulations.

Are raffle tickets tax deductible?

Raffle ticket purchases are not tax deductible, regardless of whether the community or charitable organisation has Deductible Gift Recipient status.

This is because the purchase of raffle tickets is not considered a donation because there is the chance of getting something in return, namely, winning a prize.

For more information, see the Australian Taxation Office website What You Can't Claim

What are the rules and regulations for running a raffle?

Here’s the great news – your supporters and members of your community want to support you; they just need to know how. So, the key to promoting your raffle is to focus on communicating with your audience through as many channels as possible.

For more information on how to promote your raffle, check out the comprehensive RaffleTix Fundraising Guide.

Does RaffleTix promote my raffle as part of the RaffleTix Platform Fee?

No, the RaffleTix Platform Fee does not include promotion of your raffle. Raffle promotion is the responsibility of the raffle organiser.

RaffleTix does undertake managed digital marketing campaigns on behalf of major raffle clients in certain circumstances, but this is assessed and negotiated on a case-by-case basis.

RaffleTix may post your raffle to its social media audience to provide some exposure for your raffle, but this is at the discretion of RaffleTix. Similarly, your raffle may be featured on the list of Live Raffles on the RaffleTix website, provided the ticket sales reach a certain level relative to other raffles running at the same time.

RaffleTix may include your raffle in the RaffleTix Insiders Newsletter, which is published on a weekly basis. Listings in the Newsletter are at the discretion or invitation of RaffleTix.

Can I track where my raffle ticket sales come from?

Yes, you can track the source of raffle ticket sales in RaffleTix.

In-Person Sales

In-Person Sales are tracked to the logged-in Raffle Organiser/Administrator or Seller that conducts the In-Person sale (cash, card via RaffleTix, or card via external POS).

Tracking URLs (Referral Sources)

You can set up and use a Tracking URL (and associated QR code) if you want to know the source of your ticket sales. A source of ticket sales is known as a Referral Source. A referral Source could be a person or a campaign.

You can add as many Referral Sources / Tracking URLs as you like, e.g. to track sales from:

  • Facebook Posts
  • Facebook Advertising Campaigns
  • Email Campaigns
  • SMS Campaigns
  • Social Media Influencers / Supporters
  • Posters (QR Codes)
  • Classes in a school
  • Teams in a sporting club
  • Participants in a charity fundraising campaign
  • Volunteers in a charity
  • Employees in a company
  • Members of a club

All resulting sales will be tracked against the Tracking URL. You can even view a leaderboard to see which Tracking URL has generated the most sales!

Can I advertise my raffle via paid Meta Ads (Facebook/Instagram)?

Yes, you can advertise your raffle via paid Meta Ads on Facebook and Instagram. However, the process can be complex and time consuming.

Raffles are categorised as a gambling product. If you are looking to run paid advertising via Meta Ads, you must first seek a Real Money Gaming (RMG) approval from Meta. If you try to proceed without RMG approval, Meta will most likely reject the advertisements and could potentially ban your Meta Ads account.

If you decide to proceed with the Meta Ads RMG process, RaffleTix can provide more detailed instructions.

Can I add my Meta (Facebook) Pixel into the raffle website?

Yes, we can add your Meta Pixel to the raffle website for tracking, remarketing, look-a-like audience etc.

All we need is the Meta Pixel ID, the name of the raffle organiser, and the name of the raffle.

For more information, please contact support@raffletix.com.au

Can I advertise my raffle via paid Google Ads?

Yes, you can seek to advertise your raffle via paid Google Ads.

Raffles are categorised as a gambling product. If you want to advertise for your raffle, you must be certified by Google.

If you decide to proceed with a Google Ads campaign, RaffleTix can provide more detailed instructions on how to navigate the process.

NOTE: for raffles, Google Ads tends to generate a lower Return on Ad Spend (ROAS) than Meta Ads.

Can I add my Google Analytics (GA4) pixel into the raffle website?

Yes, we can add your Google Analytics Pixel to the raffle website for tracking, remarketing, look-a-like audience etc.

All we need is your GA4 Measurement ID associated with the Web Stream for your GA4 property.

For more information, please contact support@raffletix.com.au

How do we draw the winners of the raffle?
Live electronic draw (in front of an audience)

If you are doing a live draw (in front of an audience), you can use the In-Person Sales page, which you can access from the Raffle Admin system.

  1. Log in to RaffleTix, navigate to the Raffle, and click the In-Person Sales button.
  2. From the main navigation menu, click Close/Draw Winners
  3. Follow the prompts to close the raffle
  4. Once the raffle is closed, follow the prompts to draw the winner of each prize

For more information, see the Closing the Raffle and Picking the Winner Guide.

General electronic draw

Alternatively, if you are not doing a live draw, you can draw the winners as follows:

  1. Log in to RaffleTix, navigate to the Raffle, and go to the Settings tab.
  2. Change the Raffle Status from Active to Closed. Scroll down and press Save.
  3. The raffle is now closed, which means you can draw the prize winners.
  4. Go to the Prizes tab.
  5. Click on the first prize. When the pop-up opens, you will see a button that says Draw the Winning Ticket. Click on it. This will draw the winner of that prize.
  6. Repeat for each prize.
  7. As the raffle organiser/administrator you will be able to see the name and phone number of each winner. You can then contact the winner.
  8. The raffle website will display the name (but not the phone number) of the winner of each prize.
Manual Draw (Barrel Draw)

In some circumstances, it still makes sense to conduct a manual draw, particularly for major raffles where there is an opportunity to create some entertainment and social media content around the draw.

In such cases, it is possible to download the list of valid ticket numbers as a CSV file from the Raffle Administration dashboard. The CSV file can then be used to print numbered ticket stubs that can be entered into a barrel.

Important: When conducting a manual draw, the prizes must be drawn in the order required by the relevant States and Territories, and as listed on the website, the terms and conditions, and the Permit (as applicable).

Does the draw happen automatically?

No, the draw does not happen automatically.

It is up to the raffle organiser to conduct the draw on the day and at the time advertised on the raffle website. RaffleTix sends the raffle organiser instructions on how to conduct the draw a few days before the scheduled draw date.

Does RaffleTix notify the winners?

No, RaffleTix does not automatically notify the winners.

The RaffleTix policy is to give raffle organisers the opportunity to contact the winners to let them know they have won and to make arrangements for the distribution of prizes.

Can we download a list of winners so we can notify them?

Yes, once you have completed the raffle draw, you can download the list of winners as a CSV file.

The file will contain the name and contact details for your winners.

You can then reach out to the winners to let them know they have won and to make arrangements for the distribution of prizes.

Can a ticket buyer win more than one prize?

Yes, once you have completed the raffle draw, you can download the list of winners as a CSV file.

The file will contain the name and contact details for your winners.

You can then reach out to the winners to let them know they have won and to make arrangements for the distribution of prizes.

Can we do a redraw using the platform if required?

In certain circumstances it is possible to do a redraw using the RaffleTix platform.

For a redraw to be occur, RaffleTix will first need to assess whether a redraw is allowed from a legal and regulatory perspective. If a redraw is allowed, RaffleTix will need to configure the raffle to enable you to conduct the redraw via the platform.

This means it is not possible for the raffle organiser to immediately conduct a redraw themselves via the RaffleTix platform.

How secure is my data on RaffleTix?

The RaffleTix platform is fully hosted in the Amazon Web Services (AWS) environment and benefits from the security infrastructure provided by AWS. The AWS environment is fully hosted in Australia.

The RaffleTix platform implements the Stripe payment processing platform, now considered one of the most popular and secure of all the payment processing services available. No credit card information is transported over RaffleTix servers or stored by RaffleTix.

For more information about Stripe's security, see: https://stripe.com/docs/security/stripe.

RaffleTix's implementation of the Stripe payment processing service is fully PCI-compliant.

RaffleTix recognises the importance of privacy protection and has created a Privacy Policy in order to demonstrate its commitment to protecting your privacy.

The RaffleTix Privacy Policy covers the collection, use, storage, review, correction, and disclosure of your personal information and complies with the Australian Privacy Principles outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

For more information see: RaffleTix Privacy Policy

Does RaffleTix sell our transaction data?

RaffleTix does not use the customer transaction data it collects to contact customers for marketing or promotion purposes unless the customer explicitly agrees to receive the RaffleTix newsletter. Subscribers to the RaffleTix newsletter can unsubscribe at any time.

RaffleTix does not provide or sell customer transaction data to other parties.

The RaffleTix Privacy Policy is available on the RaffleTix website. See https://www.raffletix.com.au/privacy

Where do I find the RaffleTix Privacy Policy?

The RaffleTix Privacy Policy covers the collection, use, storage, review, correction, and disclosure of your personal information and complies with the Australian Privacy Principles outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The RaffleTix Privacy Policy is available on the RaffleTix website. See https://www.raffletix.com.au/privacy

Where does RaffleTix store my data?

The RaffleTix platform is fully hosted in the Amazon Web Services (AWS) environment and benefits from the security infrastructure provided by AWS. The AWS environment is fully hosted in Australia.

Contact RaffleTix

Are you involved with an Australian charity, school, community group, sporting club, or other not-for-profit organisation? Are you looking to run a raffle to raise funds? Get in touch!

Love raffles? You'll love the RaffleTix Insiders Weekly Newsletter

Enter a valid email address

Join our community of 120,000+ raffle lovers